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At Kaskaskia Valley Community Credit Union, our top priority is always the safety and security of our members and employees. Please know we are closely monitoring the COVID-19 coronavirus and following guidance from health experts and federal agencies, including the Center for Disease Control.

Lobby & Drive Thru

To help protect our membership and the health of our employees starting March 18th we will offer drive thru service as normal but appointment only in lobby service. The appointment service will only be used for case by cases basis.  Please call ahead to one of the offices if you are interested in an appointment. Due to current events we are also discontinuing our Saturday drive thru hours at our Salem and Mt. Vernon locations until further notice. Please use the Centralia office for all your Saturday banking needs.

 

Member Communication

KVCCU wants to make sure were doing all we can to help you during this difficult time. We want to assure you, you don’t need to wait until you’re stressed about funds to get with us on a solution. If you are anticipating any kind of change in payroll please contact us as soon as possible so we can help eliminate any struggles by suggesting one of our updated services provided by the KVCCU board of directors.  These services are meant to help our members in this unpresented time.

Alternative Products:

 We are asking our members to please take advantage of our free Online Banking and Digital Banking services. Learn more at https://www.mykvccu.org/services-tools/account-services/digital-banking.html.

With our digital banking tools, you can:

-Check Balances & Verify Transactions: Keep tabs on your account balances in real time.

-Transfer Money: Transfer money between your accounts

-Pay Others: Pay your bills using Bill Pay

-Apply for Loans: Visit https://www.mykvccu.org/loans-credit/personal-loans   to apply for personal loans, auto loans, and credit cards.

-Secure digital signing- Want to do a loan but not sure about coming in to sign we will send it by secure email so you can sign and send it back without ever stepping foot in the office.

-Send secure messages: Send messages throughout the day to our staff to ask questions or make a transaction on your account.

-If you have not done so, this is a good time to set up direct deposit of your paychecks, reoccurring deposits, or automatic bill pay, along with your online banking sign in.

-Use our surcharge free ATMs: withdraw money at one of our locations or use the locator on our website to find the closest surcharge free ATM near you

-Use the Drive Up: Open Monday-Saturday use our drive up to check balances, transfer money, or make a deposit or withdraw.

-Call one of the offices: We encourage you to call one of our three offices for any questions you may have, to check balances, make transfers or start a loan application.

Please know you can call any of our three locations and we will have member service reps on hand to help with the setup of any of these services during normal business hours.

NCUA Coverage

As always, we want you to feel confident that your money is protected. Your  checking, savings, money market, and CD accounts are protected up to $250,000 per depositor with coverage from NCUA.

 

Steps We Are Taking To Help Our Membership

-Skip a pays will be offered on consumer loans at no charge starting April 1st

-Visa Credit Card holders please watch as your next monthly statement for offers on Skip A Pays for your next month’s payment

-KVCCU will be making wellness calls once a week to check on our members that are most vulnerable to the pandemic

-KVCCU will be offering a loan special regarding this pandemic in order to help some of our members who are experiencing little/or no pay starting April 1st (certain loan exclusions will apply)

Please contact our office for questions on any of these products we will be offering.

 

Scams

Unfortunately during this time Fraud and Scams are still going around.  We want to remind everyone that if you are getting a stimulus check noone should be calling and asking for any account or routing information.

 

We will continue to monitor and make appropriate decisions as the virus progresses please check back here for more updates.