A New Season for Your Banking Experience
We’re upgrading our core banking system to bring you a smoother, more modern experience — both in the branch and online. This upgrade will improve digital banking, account access, and the tools you use every day, while keeping the same personal service you trust from KVCCU.
This page is your hub for everything you need to know about the upcoming upgrade, including important dates, service availability, and how to prepare. We’ll continue to update this page as we get closer to go-live, so check back often and know that our team is here to support you every step of the way.
KVCCU System Upgrade Timeline
DECEMBER
Member Upgrade Booklet Arrives
Your booklet explains what’s changing, important dates, and how to prepare for the upgrade.
December Statement Insert
Your December statement will have a 1 page insert with additional upgrade information.
JANUARY — PREPARE
Get Ready Before Upgrade Weekend
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Review your Member Upgrade Booklet
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Confirm your email address and phone number
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Bill Pay users: save your list of billers and payments
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Watch for reminders via mail, email, and our website
FRIDAY, JANUARY 30 — 12:00 PM
UPGRADE BEGINS
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Online Banking & Mobile Banking go offline
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Debit cards & ATMs move to limited availability
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Branches close early at 12:00 PM
SATURDAY, JANUARY 31 – SUNDAY, FEBRUARY 1
UPGRADE WEEKEND
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Systems remain down or limited
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Debit cards & ATMs continue with limited access
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Our team works behind the scenes to prepare for launch
MONDAY, FEBRUARY 2 — 9:00 AM
WE’RE LIVE!
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Online & Mobile Banking are back online
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Members log in as First-Time Users
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Branches reopen at 9:00 AM
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Staff and support teams are ready to help
AFTER THE UPGRADE
We’re Here for You
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Explore your new digital banking experience
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Re-enter Bill Pay payees as needed
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Visit a branch or call us with questions
Thank You
Thank you for your patience and preparation as we complete this important upgrade. A new season of banking is here — with the same trusted service you know.